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Kaplan Thaler Group Skips Lunch to Fight Hunger

Skip Lunch Fight Hunger

In New York, it’s common to spend $10 during your lunch break without even batting an eye. But, did you know that with the same $10, City Harvest could help feed 37 children?

That’s why the Kaplan Thaler Group is proud to be among the 150 teams joining the charity in their annual Skip Lunch Fight Hunger campaign. Donations will be used to provide summer lunches to the thousands of New York City children who depend on school lunches during the rest of the year.

Now in its tenth year, Skip Lunch Fight Hunger runs from May 14-18. Check out our team page to learn more and find out you can help.

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Top Sound Bites from #Mashcon

Kaplan Thaler Group’s Managing Director, Digital Strategy and CRM, Danny Flamberg, just returned from Mashable Connect, an annual convention that brings together some of the industry’s brightest for three packed days of technology, social media, and digital marketing events. After taking in presentations from the likes of Mashable CEO Pete Cashmore and Bit.ly chief scientist, Hilary Mason, among many others, he’s compiled a list of his favorite sound bites from the event.

So, in case you missed it, here’s a recap:

“Online users are exquisitely vulnerable to distraction.” –June Cohen, Executive Producer, TED Media

“The future of digital branding is MadMen + MathMen.” –Cindy Gallop, Founder and CEO, www.IfWeRanTheWorld.com

“The REC button will be the new Qwerty tool for audio content creation.” –Alexander Ljung, Founder & CEO, SoundCloud

“Simplicity, authenticity to the platform and win-win are the key principles for Twitterpromos.” –Leslie Berland, SVP, Digital Partnerships and Development, American Express

For real time tweets from all the biggest events—along with other insights and updates from the Kaplan Thaler Group—make sureto follow us on Twitter at @KTGtweets!

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Is Your Brand “Liked” or Merely Tolerated?

By Danny Flamberg, Managing Director, Digital Strategy and CRM

Many marketers spend so much time immersed in their brand-centric world of social media that it can be difficult to imagine that, for many users, brands aren’t even a consideration. But, the numbers don’t lie: most consumers have absolutely no relationship with brands on their social networks:

· 3 in 5 Facebook users have never liked a brand
· 78% of those who like brands, like fewer than 10 Pages
· 1% of users engage with brand Pages.
· 4% prefer to receive brand promotions on Facebook
· 60% are annoyed by brand communication on Facebook
· 39% don’t think their “like” is an opt-in for marketing messages
· 1/3 of those who like brands subsequently “unlike” the Page.

For most consumers, social media is still about connecting with their friends. Or, as Jay Baer aptly put it, “It’s not as if we signed up for social media sites so we could hang out with software companies and hotel chains and T-shirt vendors and ham merchants.” But, that’s not necessarily a bad thing for brands.

Even in the face of all that disheartening data, Facebook Pages still present brands with real value and with a viable and uniquely effective opportunity to connect with consumers. Why? Because, as a Neilsen survey found, friends’ recommendations (including those implied through “Likes”) carry tremendous weight. In fact, they have greater influence on purchasing decisions than any other external factor. But, all that means that brands must be vigilant when framing their social media posting strategies because losing one Like could mean losing all their friends, too.

Bottom line, as Baer so aptly phrased it, “If your company doesn’t have a social media editorial program that emphasizes spontaneous, personal, human, light-hearted, interesting, funny, timely and photo-driven content, you are swimming against a powerful tide of customer desire.” Or, in other words, to make friends with your consumers, you have to stop thinking like a brand, and start being human.

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Facebook’s Latest Status Update

Facebook Organ Donor Milestone

As has been widely reported, today Facebook made a big announcement on Good Morning America. But, it wasn’t in relation to yet another site redesign or to their hotly anticipated IPO. Instead, CEO Mark Zuckerberg announced that the social network was introducing a new Timeline feature that allows users to share their organ donor status with their friends.

As USA Today reported, the update will appear both on the Timeline and About sections of Facebook profiles, and similarly to all other profile information, users can control who can view their organ donor status.

With National Donate Life Month just behind us, Facebook’s announcement is helping to keep awareness on the issue of organ donation. But, the news is also sparking discussions about sharing deeply personal information online. Is the general public ready? Only time—and Timelines—will tell if Facebook users will be willing to divulge their donor status as readily as their relationship or employment ones.

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The Future of Aviation… and Brands?

Photo courtesy of Airbus.


By Sarah DaVanzo, Strategic Planning Director, Trends and Culture

Recently I moderated a panel including Amnon Ginati from the European Space Agency, Nicolas Tschechne from Airbus 2050 and Jennifer Coutts Clay, author of Jetliner Cabins, at the Aircraft Interiors, Catering and On Board Services Expo in Hamburg, Germany. My fellow panelists and I come from diverging backgrounds and hold diverse perspectives on the industry, yet we all agreed that urbanization, along with our rapidly rising global population, will drive more people to travel farther and more often that ever before. This increased usage will elevate their expectations for their airline experiences—the more consumers patronize airlines, the more they will demand from them.

In response, we concluded that the future of aviation looks something like this:

“Power-On” Places. Airlines will adapt to cater to an increasing need for some passengers to be highly productive. We will see office-like work zones (with video conferencing and even access to on-board experts ranging from doctors, to chefs, to management consultants).

Airports in the Air. Once the stuff of science fiction, floating airports may become a reality. Technology is being developed that will make runways obsolete—planes will be able to take off vertically, like helicopters. That means airports won’t need to be on the ground. Instead, refueling stations will float in the sky, completely changing the long-haul flight experience.

Live IFE Venues. Flying does not need to be about transportation alone. Instead of taking you from point A to point B, the airplane itself will become the destination and entertainment venue. For example, imagine going to dinner up in the sky, instead of uptown. In-flight entertainment (IFE) will evolve from on-demand movies to real live entertainment: shows, concerts, receptions, restaurants, or even casinos that fly.

Spa-ification. Airlines will exploit the fact that they are self-contained eco-systems. Everything about being inside an aircraft can be designed and manipulated to enhance the consumer’s experience: air, light, smells, sounds, furniture, food, and more. As consumers place more focus on health and wellness, aircrafts will “strive to revitalize,” creating a healing ambiance and adding in natural materials, plants, and perhaps even therapeutic animals.

In addition, these futuristic themes have real-world implications and applications today. For example, given passengers’ need for productivity and access to information, IFE systems can easily evolve into “In-Flight Edutainment” systems. (After all, in our information-hungry society, education has become the new entertainment.) Airports need not be in the sky to become destinations on their own, so, airports can be designed as neighborhood attractions that appeal to the residents of the very cities they serve. Finally, as consumers’ desire for “control” increases, so does their need for “letting go.” Flying is the ultimate “trust/fall” metaphor as passengers relinquish control and put their faith in others, making it the perfect venue for indulgent, pampering services.

So, what can brands learn from all of this? Certainly, they can pull from the trends we’ve identified to apply them to their own businesses. Sustainability, social good, health, energy, efficiency, and emotion aren’t issues limited to the aviation industry. They’re key themes for all brands moving forward—especially if they plan to continue moving upward as well.

But, there’s something else to consider: take time regularly to imagine the future. Then, analyze the impact it could have on your business. “Blue sky” brainstorms are the ideal venue to generate visionary ideas for the future, but they’re also as a way to get to smaller scale, achievable ideas that you can implement now.

Click here to listen to “The Future of Aviation” panel podcast, sponsored by the Airline Passenger Experience Association (APEX).

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Making Your Message Sing with Spotify’s Brand Apps

by Christine Liang, Digital Strategist

As Ad Age first reported, Spotify is launching new apps that will allow major brands to create playlists based on Spotify’s huge library of content. Brands will be able to customize not only the playlists, but also how their consumers experience them, for example by utilizing mobile geolocation technology in order to deliver content specifically oriented to where individuals are at any moment. This latest development presents exciting new opportunities for brands: they will be able to connect with consumers in a powerful new way, using music to reinforce—or even build—a culture around a brand.

It’s part of the growing 3-D marketing trend our Strategic Planning Director Trends + Culture, Sarah DaVanzo introduced here on the Blah Blah Blog. Increasingly, consumers are seeking out multi-sensory and multi-dimensionalexperiences built around brands, and Spotify gives them another way to do it, capitalizing on a service that’s already become ingrained intomany of their lives. (In fact, earlier this month, Facebook revealed that 17.5 million of its members use the music app regularly.)

Clearly, not every brand can take advantage of the new opportunities presented by Spotify’s new brand app. But, if it makes sense for your brand, it may be a tactic that lets your message resonate with your audience like never before.

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Instagram and Facebook: A Snapshot

In the world of social media this week, one story dominated the headlines—and the conversation at large. That’s right, we’re talking about Facebook’s billion-dollar acquisition of the beloved photo-sharing app, Instagram.

The start-up’s acquisition has elicited a passionate response across the Web, and it’s resulted in a number of thought-provoking reads, as well. Here are a few of our favorites.

Instagram Founder and CEO, Kevin Systrom, announces his tiny, year and a half-old company’s big acquisition.

The New York Times DealBook explains how a mobile-minded Mark Zuckerberg spearheaded the effort to acquire the company.

Todd Warren of Forbes lists the three lessons other startups can learn from Instagram’s success.

The Wall Street Journal’s David Benoit provides an illustration of just how big this deal really is.

How do you feel about Facebook’s surprise purchase of Instagram? Let us know in the comments!

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WKTG Spins Songs for Spring

 

With spring in full swing, we at the Kaplan Thaler Group are giving our music playlists a little seasonal update. From old favorites to new classics, we’ve put together a collection of songs that’s sure to brighten up even the rainiest April shower-filled day.

Here’s a sampling of some of the tunes you’re likely to hear us playing around the office.

If you have a recommendation you’d like to share, like us on Facebook or follow us on Twitter to connect with our resident deejays.

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Happy Flights: The Aircraft Interiors, Catering and On Board Services Expo

By Sarah DaVanzo, Strategic Planning Director, Trends + Culture

Last week, I took part in the Aircraft Interiors, Catering and On Board Services Expo in Hamburg, Germany and this year, international airline industry professionals were eager to discuss how to make—and keep—their customers happy. (Which is perhaps fitting, since the United Nations has selected this month to focus on happiness and well-being around the world.) Throughout the Expo, the panels and speeches, including mine, focused on the emotional journey of airline passengers and, in particular, how we can improve passenger moods and put the fun back into flying.

Exhibitors and conversations fell into three broad categories:

Physical Happiness. Improving airplane seating and in-cabin air quality were top concerns. The airline industry cooed over technologies that cleaned, humidified, pressurized, and even fortified cabin air with vitamins. Seats that massage, extend, bend, collapse, and that are made with air cushions—not foam—were also a hit.

Emotional Happiness. The industry recognizes that air-travel related hassles and anxieties are a major good-mood-killer, so plane time needs to overcompensate. Branded “mood lighting” serves multiple purposes,like reinforcing airline colors and helping passengers relax and recharge, stay entertained, and adjust to time zone changes.

Social Happiness. Hyper-awareness to social issues is driving the trend toward more democratic seating. Instead of “first,” “business,” and “economy,” we’ll see zones for passengers who want to socialize, and others for those who don’t.  Expect to see a return to humanity in the cabin, as well. Some airlines are investigating a return to a bygone era, when flight attendants provided the entertainment. This shared, live entertainment experience could become an alternative to the individual console.

So, what can the airline industry teach brands? Brand experience design that aims to uplift moods. Airlines have complete control over their passengers’ experience. Like retail, they can manipulate their environment, entertainment, amenities and services to create a total, cohesive branded “package”. In addition, they are using cutting-edge technologies to create better (happier) physical, emotional and social experiences. Airlines have the opportunity to brand “on board” and “off board” to create seamless “oneboard” brand experiences, much like “online” and “offline” marketing blurs into “oneline” marketing.

To get more of Sarah’s insights on the aviation industry, listen to her interview with Monocle Magazine.

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Kaplan Thaler Group Trends and Culture Expert Sarah DaVanzo Speaks at International Aviation Conference

aircraft interiors expo logo

This week, the Kaplan Thaler Group’s strategic planning director, trends and culture, Sarah DaVanzo spoke at the Aircraft Interiors Expo in Hamburg, Germany.

The annual expo and conference is one of the aviation industry’s premiere events for showcasing the latest in cabin design, in-flight entertainment, technology, and passenger services.

During the three-day conference, DaVanzo shared her insights on the future of the aviation industry and discussed what luxury consumers are looking for today. “People are used to change and are demanding innovation,” she explained, “600mph trains will be competitors.”

To read more of Sarah DaVanzo’s insights on trends and culture, browse the archive and check back soon for the latest.

 

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